Refund and cancellation terms
These rules apply to professional engagements with Harborline Compliance Partners — audits, control testing, readiness reviews, and workshops. They do not describe product returns or retail delivery.
Eligibility
Fees paid as deposits or progress invoices may be refundable in part or in full depending on how much work has begun, whether a fieldwork window has been reserved, and whether cancellation is initiated by the client or by Harborline.
Timeframe to request a refund
Refund requests must be emailed to hello@clouddataflowsys.digital within 14 days of the event giving rise to the request (cancellation confirmation, scoping letter withdrawal, or Harborline-initiated termination).
Full refund
A full refund of amounts paid applies if Harborline cancels an engagement before fieldwork begins for reasons within our control, or if a client cancels in writing before we have commenced document review or interview preparation and before any non-refundable travel has been purchased.
Partial refund
If work has started — including sample planning, document intake, or interview scheduling — we invoice for time incurred at the rates implied by the scoping letter and refund any unused deposit balance. After draft findings are delivered, fees for completed stages are non-refundable.
Non-refundable items
Pre-approved travel and accommodation booked for on-site fieldwork, translator fees commissioned at the client’s request, and third-party registry extracts purchased for the engagement are non-refundable once incurred.
Deposits
A typical deposit of 40% reserves the engagement window. The deposit is credited toward the total fee. It becomes partially earned once document review begins.
Cancellation and rescheduling
Clients may reschedule fieldwork once without penalty if at least 10 business days’ notice is given and an alternative window exists within 60 days. Shorter notice may forfeit a portion of the deposit equal to reserved interviewer days. Harborline will offer a new window in good faith when illness or force majeure affects our team.
No-shows
If scheduled interview participants are unavailable without timely notice and the day cannot be refilled, that day may be charged as incurred time.
Work already started
Working papers and unfinished drafts remain Harborline property. Clients who cancel mid-engagement receive a status summary of work completed; they do not receive an incomplete findings report unless fees for that stage are settled and both parties agree in writing.
Refund process and method
Approved refunds are processed within 14 business days to the original payment method or by bank transfer to the account named on the invoice. Processing time with banks in Taiwan may add several days beyond our initiation.
Contact for refund requests
634 Stroman Harbor, 花蓮縣, 台灣省, Taiwan · +886-5-267-4690 · hello@clouddataflowsys.digital